You and your organisation should be congratulated! Your promptness and efficiency at getting this product to me is second to none. I was not expecting to get it for about 5-6 business days, but next day delivery was extraordinary. There are a lot of internet-based businesses that could take a leaf of out your Book! Extremely satisfied and impressed customer.
PS: The follow up e-mail is another touch of class. We lack the one-to-one customer service that used to exist as normal, but now is rare to find. Thank you."
(December 5, 2016)
“I cannot thank you enough for your prompt reply and for expediting this order. The ease of ordering and your very kind offer to waiver extra charge for express delivery is second to none. The stethoscope arrived yesterday morning and is now wrapped ready for our presentation tomorrow evening. The stethoscope is for one of our volunteer ambulance officers who has just been selected by St John Ambulance WA as a student for their next intake of trainee paramedics. Getting this gift on time will allow us to thank him for all his contributions over the past 18 months and will allow our volunteer team to feel like they are giving him a special send off.”
St John Ambulance
Carnarvon, Western Australia
“We shared, and they listened to our vision. They supported that vision directly by providing detailed suggestion, guidance and insights into the medical equipment and products we needed, so we could set up our new medical centres from scratch. They worked on a plan and to a timeline with us. They followed that to a ‘T’ when delivering products, installing and setting them up and then conducting technical training on all equipment.
While all this made the opening of our four Apollo Health sites so seamless, it has been and continues to be the after sales service, support, ongoing training and regular contact from the AMA Medical Products team that is first class.
We order online and we get our products delivered quick and usually the same day. As a group, we are wrapped with the guys at AMA Medical Products.”
Clinical Operations Manager
“Lead times for orders are really short and we get what we want when we want it. Very satisfied, thank you.”
St John Ambulance Service - Western Australia
"In today’s society there is a lot of pressure placed on employees to source, create and build a sound business model and structure in the workplace to assist all personnel involved. Whatever industry that you may be involved in over your employment career, you always value organisations that you can rely on to provide good customer service and timely supply of goods and services.
AMA Medical Products have provided my Hospital with that type of service. At times they may not be as competitive with some pricing (and they are honest about that). The guarantee that products will turn up when they say they will is, well in a word, priceless.
The AMA Medical Products team always communicate if there is a supply issue, a delay of some sort or an error on my part to make sure the best price and or product is sourced and supplied.
I would highly recommend AMA Medical Products (WA) for your Hospital and Medical Consumables."
Store / Purchasing Manager
Waikiki Private Hospital
"I approached AMA Medical Products to source some new products for me. The quick response and assistance I received was absolutely amazing. First I have to say that these words fall short of justifying or describing exactly how much Josh (Customer Service) and Cam (sales) have actually done for us . I have been completely blown away by the level of service and support I received from both of them.
Every time I call AMA, our company requirements are always met. My requests are tended to very quickly and efficiently. One thing I really like is the level of friendliness shown. The knowledge and experience of the AMA team, also makes my job very easy. I would recommend AMA to all people looking for medical products and who value great service. AMA is definitely my first port of call for my medical product’s needs."
Contracts Procurement Officer
Silver Chain Group
"AMA Medical Products gave me exceptional service when an Edan monitor I brought from them started giving false readings. The customer service team led by Natalie Millard were Fantastic. Nothing was too difficult for her to manage. Natalie was a Star!
The AMA Team addressed the issue immediately and went the extra mile to make sure it was resolved in full. When the monitor continued to play up they replaced it without giving it a second thought. I was given a new blood pressure cuff and an upgrade to a better BP system, free of charge. I would always be happy to purchase medical products from AMA Medical Products."
Purchase/Finance Officer Group
Mackay Family Medical Practice, Mackay, Queensland, Australia